物流政策

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.

Order Processing

Processing Time: Please allow up to 2 business days for your order to be processed before shipment.

Business Days: Our business days are Monday through Friday, excluding public holidays.

Orders are processed in the order they are received and shipped out Monday through Friday (except for holidays).

We use USPS Ground Advantage Mail (3-8 business days) or UPS Parcel Select (3-7 business days) for shipping services. You will receive a confirmation and tracking email when your label is generated and again upon delivery.

The US Postal Service and UPS gets busy during the holidays, so please plan accordingly.

Orders over $75 will receive free shipping during the checkout.

If order change or cancellation is needed after you've received order confirmation, please call us at 701-203-3018 or email at info@kotabotanics.com with your order number.

PLEASE NOTE: Any vape whether it’s a disposable or hardware cannot be shipped via USPS. 

Missing Shipments

We can NOT replace or refund items that have been marked delivered by the carrier. If your package tracking number shows as delivered, but you did not receive it, first ask family members and/or neighbors if they picked up the package and forgot to advise you. If not, then initiate a stolen package claim with your local post office.

Contact Us

You may contact us with any questions regarding replacements or refunds at:

Phone: (701) 203-3108

Email: info@kotabotanics.com