Refund policy

Your satisfaction is our highest priority. We want you to be completely satisfied with our products. 

You may return your unused, unopened item for a full refund on the purchase price within 14 days from when the order was placed. Items marked *Final Sale* are not eligible for refund or exchange. Gift cards aren't refundable.

To be eligible for a return, your item must be unused, unopened and/or in the same condition that you received it. It must also be in its original packaging.

Returned items that are damaged or used may not be accepted for refund or exchange at the discretion of Kota Botanics ™ .

Refunds apply to orders placed through www.kotabotanics.com and/or purchase made in our brick-and-mortar store.

We do NOT accept any refund, return, or exchange if the product is purchased at our retail partners. Please contact your local retailer for refund or exchange. 

Please email us at info@kotabotanics.com for return authorization with your order number and reasons for return.

Shipping charges are nonrefundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return postage is paid by customer.

Please use below address to return your item.

Kota Botanics

Suite 104, 2511 Kirsten Ln

Fargo, ND 58104

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund pending on the inspection.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please check with your credit card company when the refund will arrive at your account.

If you are unhappy with your purchase or experience with us, please let us know. We will try our best to work with you to make you satisfied. Please feel free to contact us by email at info@kotabotanics.com or by phone (701)203-3018 with your order number.

Late or missing refunds (if applicable)

It may take some time before your refund is officially posted. Please contact your bank to see if the charge is pending. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kotabotanics.com .