Shipping & Refund Policy
Thank you for shopping with Kota Botanics ™. We strive to provide the best possible quality products and services to our customers during your shopping experience with us.
Shipping Policy
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.
Order Processing
Processing Time: Please allow up to 2 business days for your order to be processed before shipment.
Business Days: Our business days are Monday through Friday, excluding public holidays.
Orders are processed in the order they are received and shipped out Monday through Friday (except for holidays).
We use USPS Ground Advantage Mail (3-8 business days) or UPS Parcel Select (3-7 business days) for shipping services. You will receive a confirmation and tracking email when your label is generated and again upon delivery.
The US Postal Service and UPS gets busy during the holidays, so please plan accordingly.
Orders over $75 will receive free shipping during the checkout.
If order change or cancellation is needed after you've received order confirmation, please call us at 701-203-3018 or email at info@kotabotanics.com with your order number.
Missing Shipments
We can NOT replace or refund items that have been marked delivered by the carrier. If your package tracking number shows as delivered, but you did not receive it, first ask family members and/or neighbors if they picked up the package and forgot to advise you. If not, then initiate a stolen package claim with your local post office.
Contact Us
You may contact us with any questions regarding replacements or refunds at:
Phone: (701) 203-3108
Email: info@kotabotanics.com
Refund Policy
Your satisfaction is our highest priority. We want you to be completely satisfied with our products.
You may return your unused, unopened item for a full refund on the purchase price within 14 days from when the order was placed. Items marked *Final Sale* are not eligible for refund or exchange. Gift cards aren't refundable.
To be eligible for a return, your item must be unused, unopened and/or in the same condition that you received it. It must also be in its original packaging.
Returned items that are damaged or used may not be accepted for refund or exchange at the discretion of Kota Botanics ™ .
Refunds apply to orders placed through www.kotabotanics.com and/or purchase made in our brick-and-mortar store.
We do NOT accept any refund, return, or exchange if the product is purchased at our retail partners. Please contact your local retailer for refund or exchange.
Please email us at info@kotabotanics.com for return authorization with your order number and reason for return.
Shipping charges are nonrefundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return postage is paid by customer.
Please use below address to return your item.
Kota Botanics
Suite 104, 2511 Kirsten Ln
Fargo, ND 58104
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund pending on the inspection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please check with your credit card company when the refund will arrive at your account.
If you are unhappy with your purchase or experience with us, please let us know. We will try our best to work with you to make you satisfied. Please feel free to contact us by email at info@kotabotanics.com or by phone (701)203-3018 with your order #.
Late or missing refunds (if applicable)
It may take some time before your refund is officially posted. You can contact your bank to see if the charge is pending. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kotabotanics.com.