How do I participate?
Joining is super easy! Just click the Create Account button to get started. Once you’re registered with our online store, you’ll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
How do I earn points?
You can earn points by participating in any of our innovative promotions or activities such as below:
- Earn 100 points immediately once you sign up your account for free.
- Earn 1 point for every $1 spent on our online shop excluding shipping and tax.
- Earn 50 points for giving a review to the products you purchased.
- Earn 100 points for being born!! Receive 100 points from us when you enter your birthday. And receive a special gift from us on your birthday.
- Earn 50 points when you refer a friend to us and give your friends 10% off coupon for them to use. There’s no limit on how many friends you could refer. Points will be awarded to your account once they make a purchase.
What can I redeem my points for?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just click the ‘Claim’ tab to view all of our exciting reward options.
How do I redeem my points?
Exchanging your points for great rewards couldn’t be easier! Simply visit the ‘Claim’ tab to view all of our great reward options and click the ‘Claim Now’ button to redeem your reward.
How do I check my points balance?
Your up-to-date points balance is always displayed in the “My lifetime Points” under the dropdown menu within Earn Rewards program.
Does it cost anything to begin earning points?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the ‘Earn Points’ tab to get started.
Do I have to enroll or register in individual promotions?
Once you register for an account, you’re all set – we don’t require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we’ll post the points to your account immediately!
How long will it take for points to post to my account?
You should receive points in your account instantly once you complete a promotion!
Will my points expire?
Nope! Your points will never expire.
What happens to my points if I make a return?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Let’s take an example: let’s say you had previously spent $50 towards a $50 purchase, and you earned 50 points. Later you decide to return a $20 item, which resulted your purchase amount reduced to $30. Your points will be adjusted back to 30 points.
How do I contact support if I have questions about my points?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email to info@kotabotanics.com and we’ll be in touch.
What if I don’t want to receive promotional emails?
From time to time, you’ll receive program-related emails from us. If you’d prefer to not receive those types of emails anymore, just click the ‘Unsubscribe’ button when you receive your next email.