Thank you for shopping with Kota Botanics. We strive to provide the best possible quality products and services to our customers during your shopping experience with us.
If you aren’t completely satisfied with your order, we are here to help.
Refund Policy
Your satisfaction is our highest priority. We want you to be completely satisfied with our products.
You may return your purchased item for a full refund on the purchase price within 30 days from when the order was placed. Items marked *Final Sale* are not eligible for refund or exchange. Gift-cards aren’t refundable.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in its original packaging.
Returned items that are damaged or used may not be accepted for refund or exchange at the discretion of Kota Botanics.
Refunds apply to orders placed through www.kotabotanics.com and/or purchase made in our brick-and-mortar store.
Please email us at info@kotabotanics.com for return authorization with your order number and reason for return.
Return postage paid by customer.
If you are unhappy with your purchase or experience with us, please let us know. We will try our best to work with you to make you satisfied. Please feel free to contact us by email at info@kotabotanics.com.
SHIPPING-USA only
- We accept orders 24 hours a day, every day of the week. Orders are processed in the order they are received and shipped out Monday through Friday (except for holidays).
- All orders are shipped by USPS First Class Mail. You will receive a confirmation and tracking email when your postage is printed and again upon delivery.
- We charge a flat shipping rate $8.00 for any orders under $75. Please allow 2-5 business days for delivery, depending on zip codes.
- The US Postal Service gets busy during the holidays, so please plan accordingly.
- Orders over $75 or subscription order will receive free shipping during the checkout.
- Orders placed are usually processed and shipped within 24-48 business hours from the time the order is placed.
- If order change or cancellation is needed after you’ve received order confirmation, please call us at 701-203-3018 or email at info@kotabotanics.com with your order number.
Missing Shipments
We cannot replace or refund items that have been marked delivered by the carrier. If your package tracking number shows as delivered, but you did not receive it, first ask family members and/or neighbors if they picked up the package and forgot to advise you. If not, then initiate a stolen package claim with your local post office.
Contact Us
You may contact us with any questions regarding replacements or refunds at:
Phone: (701) 203-3108
Email: info@kotabotanics.com
Instagram: @kotabotanics
Facebook: kotabotanics